New phone at Christmas?

Do you know how many people get a new phone or other device over the Christmas break? We don't either, but we do know that we receive a lot of enquiries in January every year from people who didn't have a second authentication method set up before switching to their new device.   

Why set up a second way to access MFA? 

Many of us have our multi-factor authentication set up on our mobile phones only. This is a handy and easy way to access all that we need, but what if we lose our phone or get a new one?  

In the excitement to set up new devices received or purchased during the holidays, not everyone remembers to set up MFA on their new device. They arrive back at Oxford without access to MFA and cannot access accounts that need authentication.

Having a second method of accessing MFA, on a separate device, can eliminate this problem and avoids you being locked out.

Further information 

It's strongly recommended that all staff and students at Oxford set up a second method of authentication.

If you've forgotten how to set up your MFA, take a look at the easy-to-follow guidance on the IT Help website.

For help with MFA, ask your local IT support contact in the first instance - they can reset your account if needed.