Don't lose your SSO access
All about email account ownership, MFA tips, Wi-Fi access and pointers to finding help
New to Oxford? Here are some handy tips for that time after you’ve got your Single Sign-On (SSO) and Wi-Fi accounts set up and working.
Where to find and request IT help
You will find a wealth of information on the IT Help website including help guides for the most popular systems and software. Our Get Support page provides links for logging a support call or making a self-service request as well as helping you contact your local IT support colleagues or the Central IT Service Desk.
The Service Desk offers a telephone call-back service, meaning that you don’t need to wait on the phone for a long period of time – one of our analysts will call you back when you reach the top of the queue. Our Service Desk is available by telephone 24/7 all year round (with support from our out-of-hours service partners). Have your University card to hand and call 01865 (6) 12345.
Lost your device?
Losing your device, whether supplied by the University or your own, can be a stressful experience. Did you know that any loss or theft of devices used to process University data must be reported as soon as possible? This includes laptops, desktops, tablets and mobile phones, even if they were only used to check email.
If your device is missing, there are some important steps you need to take for lost or stolen devices. Please check the list and follow the steps to help to get you back to your work or studies as soon as possible.
New devices? Avoid losing SSO access
Did you know that replacing your phone with a new one can cut you off from your SSO account? To avoid this, it is important to set up MFA on the new device, using the old device to provide authentication, before you reset or discard the old device.
No matter what the circumstances, one of the best things you can do to avoid losing access to your SSO is to set up a second method of authentication. This will make your life much easier if you lose or replace your primary MFA device. Take a look at the MFA help and guidance pages which are packed with great, easy-to-follow advice. You can also ask your local IT support colleagues for assistance; they can reset your account if needed.
Good practice with multi-factor authentication (MFA) can save you time and reduce stress, particularly if you lose or replace any of your devices.
Alternatives to eduroam
The most commonly used Wi-Fi for both students and staff, eduroam, is available across the University. If you don’t already have your Wi-Fi set up, follow these eduroam connection instructions.
There may also be be other options available for you with a stronger signal, depending on where you are and your college’s provisions. The wireless access page provides more details.
Did you know?
You can make sure your email address reflects the name people know you by.
Your email address is usually in the format yourfirstname.yourlastname@yourcollege.ox.ac.uk - check your self registration record to be sure. If you are known by a shortened form of your name, such as Beth instead of Elisabeth, you can visit the Self-Service Catalogue and request an Email Address Name Change.
