Team Lead (Infrastructure Services)

Grade 9

These posts provide leadership of specific teams within Infrastructure Services. They lead a team and take a leading role in the service design, delivery and management of systems providing critical services to the University. Responsibilities include recruitment, induction, staff development, change management, resource allocation, service design, improvement and management in conjunction with the service and business owners.

Specific roles at this level include:

  • Cloud Services Team Leader
  • Managed Network Services Team Leader
  • Identity and Access Management Team Leader
  • Unix Platform Services Team Leader
  • Microsoft Platform Services Team Leader
  • Research Support Services Team Leader
  • Project Delivery Team Leader

Essential selection criteria

  • Knowledge, intellectual capacity, reasoning and analytical skills equivalent to those of a graduate
  • Demonstrable experience or potential of providing leadership to highly expert technical teams, including recruitment, staff development and performance management
  • Familiarity with processes and recommended practice associated with IT service management
  • Ability to plan, prioritise and manage resources within a collaborative team-based environment, both for IT service delivery and service development
  • Knowledge of financial processes, including budget planning, expenditure forecasting and reporting
  • Familiarity with IT systems life cycle management, from design through to implementation and management
  • Ability to develop strategy for IT service operations, with particular emphasis on the infrastructure required to meet service levels, taking account of current and emerging organisational requirements and initiatives as well as emerging developments in related technology
  • Excellent communications skills, including the presentation of complex ideas to a variety of audiences and the production of accurate written documentation
  • Proven ability to develop and enhance expertise in relevant areas of knowledge
  • Demonstrable experience of organising a busy and varied workload requiring self-motivation and excellent time management skills

Desirable selection criteria

  • Experience of IT service provision within a university environment
  • Certification in, or demonstrable knowledge of, ITIL or comparable IT service management methodologies
  • Technical expertise and practical knowledge of supporting IT infrastructure in one or more of: Unix, Microsoft or virtualised environments; systems integration and security; networking or storage; IT operations and development environments
  • Successful experience of developing business cases for funding
  • Experience of managing or contributing to IT infrastructure upgrade projects
  • Understanding of the challenges of transitioning the outcomes of projects to sustainable services

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